Reasons for a restriction
- Multiple accounts owned by the same person.
- Emulators, automation scripts or bots.
- Falsified survey answers or speeding through screeners.
- Chargebacks and refunded conversions at scale.
- Abusive behaviour towards support or in chat.
What happens to the balance
Points earned through the abused activity are removed. Legitimately earned points are kept and remain payable once the review closes in your favour.
How to appeal
Open a support ticket from the same email as the account. Explain what happened and attach evidence. Appeals are read by a human and answered within 72 hours. Creating a new account while restricted ends the appeal immediately.
