# Trust & Safety
Last updated: 15 September 2026 · Security contact: security@nexus.gg
Advertisers pay for genuine engagement, and users deserve to be paid for genuine work. Both depend on the same thing: a platform that can prove what actually happened.
1. Verified partners only
Every offer, survey and game on the Platform is delivered by a contracted advertising network. We do not host self-serve or anonymous offers. Each partner is bound by an agreement covering payout terms, content standards, fraud handling and data protection.
2. Server-verified crediting
Rewards are never credited from the browser. A completion is only paid when the partner sends a signed server-to-server postback to our endpoint, which we validate for signature, source, transaction uniqueness and amount before a single point is written. Duplicate transaction identifiers are rejected, and every credit is written to an immutable ledger entry visible to you in History.
3. Anti-fraud controls
- Device and browser fingerprinting to detect multi-accounting.
- IP, proxy, VPN, datacentre and emulator detection on offer clicks.
- Velocity rules on registrations, referrals, completions and withdrawals.
- Manual review of unusual balance growth before payout.
- Chargeback and reversal handling: if a partner reverses a completion as fraudulent, the corresponding points are reversed too.
Legitimate users are almost never affected by these controls. If a control does catch you by mistake, contact support@nexus.gg and a human will review it.
4. One account per person
Multi-accounting is the most common form of abuse and the most consistently detected. Duplicate accounts are closed, balances forfeited, and the associated devices blocked. Household members on a shared connection should contact support before signing up so we can whitelist the situation in advance.
5. Account security
- Passwords are stored using a salted, memory-hard hash — never in plain text.
- Sessions are protected by signed, HTTP-only cookies and expire automatically.
- Email confirmation is required before a first withdrawal.
- Sensitive actions (password change, payout destination change, withdrawal) are logged and notified by email.
- Enable two-factor authentication in Settings → Security if your account holds a meaningful balance.
6. Payout integrity
Withdrawals above the published threshold require identity verification (see the AML & KYC Policy). Payout destinations must belong to the account holder. New or changed destinations trigger a short cooling-off period before the first payment.
7. Data protection
We collect the minimum data needed to run the service, encrypt it in transit, restrict internal access on a need-to-know basis and delete it on the schedule set out in the Privacy Policy. Identity documents are stored separately, used only for verification, and deleted once the retention period ends.
8. Reporting a problem
- Suspected fraud or abuse by another user: support@nexus.gg
- Security vulnerabilities: security@nexus.gg — please give us reasonable time to fix an issue before disclosing it. We do not take legal action against good-faith research.
- Compliance and law-enforcement requests: compliance@nexus.gg
