# Frequently Asked Questions
Last updated: 15 September 2026
Getting started
Is it really free? Yes. Registration and earning are free, and we never ask you to pay us. Some third-party offers involve an optional purchase or trial — those are always labelled, and the advertiser's terms apply.
How old do I have to be? At least 18, or the age of majority where you live if that is higher.
Can I have two accounts? No. One account per person, per household device set. Duplicate accounts are closed and balances forfeited.
Earning
How long does crediting take? Surveys usually credit within minutes. App and game offers take minutes to a few hours, and milestone offers can take up to 7 days. Trials credit after the advertiser's validation window.
Why was I disqualified from a survey? Panels screen for a specific audience. If your answers place you outside it, the survey ends early. It is not a penalty, and consistent, honest answers reduce how often it happens.
My reward never arrived. What do I do? Open Missing reward and submit the offer name, completion time, your username and any advertiser confirmation. We raise a case with the network. Most cases resolve within 3-14 days, which is the network's investigation window, not ours.
Can I use a VPN? No. Advertisers pay for users in specific countries and treat VPN traffic as fraud. Using one voids the reward and can close the account.
Payouts
What is the minimum withdrawal? It depends on the method and is shown on the Cashout page before you confirm.
How long do payouts take? Most are processed the same business day. Your first payout may take longer because of email confirmation and, above the published threshold, identity verification.
Do you charge fees? Any processing fee is shown on the confirmation screen before you submit. Gift cards are normally fee-free; crypto payouts carry the network fee.
Why do I need to verify my identity? Anti-money-laundering rules and our payment providers require identity checks above $50 in a rolling 30-day period. See the AML & KYC Policy. Documents are stored securely and deleted after the retention period.
Can a payout be refused? Yes — if the balance came from reversed, fraudulent or duplicated completions, if the payout destination does not belong to you, or if verification fails. We tell you the reason and you can appeal.
Account
How do I change my email or password? In Settings → Security. Both changes trigger a confirmation email.
How do I delete my account? Settings → Account → Delete account, or email privacy@nexus.gg. Withdraw your balance first: deletion forfeits any remaining points.
My account was suspended. Can I appeal? Yes. Reply to the suspension email or write to support@nexus.gg with your username. A human reviews every appeal.
Still stuck? Open a support ticket while signed in, or email support@nexus.gg. Typical first reply is within one business day.
